Thank you for visiting ToppersGuru.com.
We provide digital study materials, question papers, answer keys, and exam preparation content to students across India.
Since our products are digital in nature, please read the policy carefully before making any purchase.
1. Digital Products – No Cancellation
All products sold on ToppersGuru.com (PDF question papers, answer keys, study notes, etc.) are non-returnable and non-cancellable once the payment is completed.
After the payment is successful, the download link is immediately made available.
Because digital files cannot be “returned”, cancellations are not possible.
2. Refund Policy
We follow a strict No-Refund Policy for all purchases, except in special cases listed below:
Refunds will be provided only if:
- You are charged but did not receive the PDF/download link even after 2 hours.
- You are charged twice for the same product (duplicate payment).
- The file is corrupted or not opening, and we are unable to provide a working version.
If any of the above applies, you can raise a request at:
📧 support@toppersguru.com
Refunds will NOT be provided if:
- You downloaded the PDF and want a refund.
- You purchased by mistake.
- You thought the content would be something else.
- You no longer need the product.
- The exam has already passed, or you changed your mind.
- You entered the wrong information during payment.
3. How to Request a Refund
If you face any issue, email us at support@toppersguru.com with:
- Full Name
- Email ID used for purchase
- Order ID / Payment ID (from Razorpay)
- Screenshot of payment confirmation
- Issue faced
Our support team will respond within 24–48 hours.
4. Refund Processing Time
- Approved refunds will be processed within 5–7 working days.
- The amount will be returned to your original payment method (UPI / Card / Wallet / Netbanking).
- Razorpay may take additional time depending on your bank.
5. Contact Us
For any questions or support, please contact:
📧 support@toppersguru.com
🌐 www.toppersguru.com
Business Hours: 10:00 AM – 6:00 PM (Mon – Sat)
6. Agreement
By purchasing any digital product on ToppersGuru.com, you agree to this Cancellation & Refund Policy.